Shipping policy

Orders & Delivery

1- Delivery Information

Our top priority is ensuring that your order reaches you as quickly as possible while maintaining the highest standards of quality and accuracy. You can be confident that once your order is placed, we will promptly send it to our warehouse for processing and shipping.

 
2- Free shipping 

Yes, you'll enjoy free shipping on all orders to UAE.

Delivery Options and Charges 

If you need your goods in the same day, you can chose same day delivery option during the check out. It has a fixed cost of 20 AED. 

 
Additional Information

Just a friendly notice: your shipment may arrive in separate deliveries if sourced from different locations. But no worries! We'll shoot you a confirmation email for each shipment, so you'll know exactly what to expect and when to expect.

4- Awaiting your Myticos order?

We've got you covered! To track your order, please check the tracking information provided in your confirmation email/SMS. If you have any further questions or need assistance, feel free to reach outto our dedicated support team at +971 54 387 8077 anytime from 10am to 8pm!

5- Can I cancel or change my Myticos order?

As we do our best to get your order to you as quickly as possible, sometimes that means we can’t cancel or change your order if it’s already been prepared and shipped. However, there is a limited time of 30 minutes after placing your order that you may be able to cancel the items. You can do this from the “My Orders” section in your account.

If you have any further questions or need assistance, feel free to reach out to our dedicated support team at +971 54 387 8077 anytime from 10am to 8pm!

6- What if I placed an order but I haven’t received a confirmation email?

Please note that it may take up to 15 minutes for your confirmation email to land in your inbox. Remember to also check your spam or junk folder just in case! If you still didn’t get it, please give us a call to help out!

7- Where can I check if an item is missing from my order?

If you notice an item missing from your order, it might be on its way separately. Simply check your order details in the account section for any split shipments. If you're still unable to locate the item, feel free to reach out to us, and we'll be happy to assist you.

8- Received a different item to what you have ordered?

We're here to ensure you get the right item every time. If for any reason you face an issue with your order, please don't hesitate to reach out to our customer support team directly for help a +971 54 387 8077.