Return and Refund Policies

Returns & Refunds

 

1- How do I return or exchange an item?

The return shipping rate is AED 22.00 for online returns for orders placed on MYTICOS within 30 days of purchase. You may return your MYTICOS products* in their original, unused condition for a full refund.

*Excludes bottles and supplements which can't be returned for hygiene reasons.

To get started with your return, log on to your online account, choose the item you wish to return and the reason for the return. You will then get a notification with your request and our team will contact you for the collection of your return within 2-3 working days.

While proceeding with your return please note that shipping fees are non-refundable, with the exception being that the order as advertised.

2- How long would it take to get my money back after my order was returned?

Debit/credit card refunds:

Once we receive your return, it usually takes us 2-3 business days to process and issue your refund. We'll shoot you an email to keep you in the loop on when we've started the refund. Just a heads up, your bank might take around 14 working days to process card refunds after we've initiated it. If you have any questions along the way, we're here for you!

COD refunds:

If you paid by cash upon delivery, we will be able to return the paid amount on your MYTICOS wallet instantly, once your return has been received in our warehouse.

We will issue your refund as an e-gift card sent to the same registered email ID. The email has the barcode, gift card number, PIN, and expiry date.

 

3- I still haven’t received my refund yet!

If you haven't received your refund within the expected time frame, please don't hesitate to contact our customer support team at +971 54 387 8077. We're here to help and will promptly investigate to resolve any issues.

4- Is it possible to merge multiple returns into a single return request?

When it comes to returns, it's best to keep things separate. Each shipment should be returned on its own, each return request is packaged separately and is collected by a different driver. This helps smooth out the refund process. If you've accidentally dispatched multiple returns in a single package, just give us a heads-up, and we'll sort things out for you.

5- Received a Faulty Item?

We apologize if you've received a faulty item. Our aim is always to provide an enjoyable experience. At this point, you do not need to return it. Please get in touch with our customer support team at +971 54 387 8077, and we will find the best solution for you.