FAQs

Orders & Delivery

1- Delivery Information

Our top priority is ensuring that your order reaches you as quickly as possible while maintaining the highest standards of quality and accuracy. You can be confident that once your order is placed, we will promptly send it to our warehouse for processing and shipping.

2- Our shipping timelines

We are proud to offer our customers same-day delivery in Dubai for orders placed before 12:00 p.m. Next-day delivery is available for orders placed after 4:00 p.m. to Dubai and for orders placed in UAE.

To GCC countries, except UAE, delivery will take 4-5 working days. 

To USA and Brazil delivery will take 4-8 working days.

 
3- Free shipping ?

Yes, you'll enjoy free shipping on total orders valued at 170 AED or above only to UAE.

Delivery Options and Charges 

Location	Delivery Timescales	Cost (Order Value Less Than 170 AED)	Cost (Order Value More Than 170 AED)
Dubai	Same Day Delivery (order until 12:00 p.m.)	7 AED	FREE
	Next Day Delivery (orders until 4:00 p.m)	7 AED	FREE
Rest Of UAE	Next Day Delivery (orders until 4:00)	14 AED	FREE
	(2-3 working days)
Saudi Arabia	Standard Delivery (4-5 working days)	50 AED	50 AED
Oma	Standard Delivery (4-5 working days)	50 AED	50 AED
Bahrain	Standard Delivery (4-5 business days)	50 AED	50 AED
Kuwait	Standard Delivery (4-5 working days)	50 AED	50 AED
USA	Standard Delivery (4-8 working days)	80 AED	80 AED
Brazil	Standard Delivery (4-8 working days)	80 AED	80 AED

 

Additional Information

Just a friendly notice: your shipment may arrive in separate deliveries if sourced from different locations. But no worries! We'll shoot you a confirmation email for each shipment, so you'll know exactly what to expect and when to expect.

4- Awaiting your Myticos order?

We've got you covered! To track your order, please check the tracking information provided in your confirmation email/SMS. If you have any further questions or need assistance, feel free to reach out to our dedicated support team at +971 52 582 3376 anytime from 9 am to 6 pm!

5- Can I cancel or change my Myticos order?

As we do our best to get your order to you as quickly as possible, sometimes that means we can’t cancel or change your order if it’s already been prepared and shipped. However, there is a limited time of 30 minutes after placing your order that you may be able to cancel the items. You can do this from the “My Orders” section in your account.

If you have any further questions or need assistance, feel free to reach out to our dedicated support team at +971 52 582 3376 anytime from 9 am to 6 pm!

6- What if I placed an order but I haven’t received a confirmation email?

Please note that it may take up to 15 minutes for your confirmation email to land in your inbox. Remember to also check your spam or junk folder just in case! If you still didn’t get it, please give us a call to help out!

7- Where can I check if an item is missing from my order?

If you notice an item missing from your order, it might be on its way separately. Simply check your order details in the account section for any split shipments. If you're still unable to locate the item, feel free to reach out to us, and we'll be happy to assist you.

8- Received a different item to what you have ordered?

We're here to ensure you get the right item every time. If for any reason you face an issue with your order, please don't hesitate to reach out to our customer support team directly for help a +971 52 582 3376.

 

Returns & Refunds

1- How do I return or exchange an item?

We offer free online returns for orders placed on Myticos within 15 days of purchase. You may return your Myticos products* in their original, unused condition for a full refund.

*Excludes bottles and supplements which can't be returned for hygiene reasons.

To get started with your return, log on to your online account, choose the item you wish to return and the reason for the return. You will then get a notification with your request and our team will contact you for the collection of your return within 2-3 working days.

While proceeding with your return please note that shipping fees are non-refundable, with the exception being that the order as advertised.

2- How long would it take to get my money back after my order was returned?

Debit/credit card refunds:

Once we receive your return, it usually takes us 2-3 business days to process and issue your refund. We'll shoot you an email to keep you in the loop on when we've started the refund. Just a heads up, your bank might take around 14 working days to process card refunds after we've initiated it. If you have any questions along the way, we're here for you!

COD refunds:

If you paid by cash upon delivery, we will be able to return the paid amount on your MYTICOS wallet instantly, once your return has been received in our warehouse.

We will issue your refund as an e-gift card sent to the same registered email ID. The email has the barcode, gift card number, PIN, and expiry date.

 

3- I still haven’t received my refund yet!

If you haven't received your refund within the expected time frame, please don't hesitate to contact our customer support team at +971 52 582 3376. We're here to help and will promptly investigate to resolve any issues.

4- Is it possible to merge multiple returns into a single return request?

When it comes to returns, it's best to keep things separate. Each shipment should be returned on its own, each return request is packaged separately and is collected by a different driver. This helps smooth out the refund process. If you've accidentally dispatched multiple returns in a single package, just give us a heads-up, and we'll sort things out for you.

5- Received a Faulty Item?

We apologize if you've received a faulty item. Our aim is always to provide an enjoyable experience. At this point, you do not need to return it. Please get in touch with our customer support team at +971 52 582 3376, and we will find the best solution for you.

 

Payment & Promotions

 
1- I am having a problem with my payment when submitting an order.

There are multiple reasons why a payment might fail during checkout. Sometimes, the issue is related to the card being used/limit of the card or the validity if using a foreign card; in this case, you can get in touch with your issuing bank.

We also advise using the latest version of our app, a good idea is to uninstall and reinstall it one more time!

If you can't determine the nature of the issue, please send an email with the error details, if possible supported by a screenshot, to our customer service email address info@myticos.com.

2- What are Myticos payment options?

We've got your back when it comes to making your shopping experience even more convenient. 

Moreover, we accept Visa, Mastercard, and Apple Pay. And we also offer cash on delivery.

3- Will it cost me any extra fees if my order was cash on delivery?

We offer our valued customers the convenience of cash on delivery, completely fee-free.

4- How do I add a promotional or a discount code?

That's Easy! You can add a promotion or discount code at checkout. When you're on your cart page, click 'PROCEED TO CHECKOUT,' enter the code in the field 'HAVE A PROMO CODE'', and press on 'APPLY' on the right-hand side of the screen.

Please note that not all published codes on Myticos.com are accepted in the middle east. If you are in doubt, please speak to our customer service team.

6- I'd like to subscribe to the newsletter.

If you're interested in staying updated with the latest trends, offers, and information sent directly to your inbox, you can easily subscribe to our newsletters. Simply adjust your newsletter preferences from the 'Preferences' section in your account whenever you like.

7- Where can I check if an item is missing from my order?

If you believe you have been charged extra, please get in touch with your bank to ensure that payment was taken correctly and the extra amount does not need to be reversed by the bank. In the event your bank had confirmed a successful payment, the extra payment could have been a technical error, we really apologize about that experience! However, you may reach our customer care team on any of our support channels, and we assure you that we will do all our best to reverse the incorrect amount as soon as possible.

 

Accessing my Myticos account

1- How do I create an account?

Having an account makes future purchasing quicker and easier as your address and payment details will be securely stored for the next visit and to also allow you to create a return.

Click on ''Register now'' from the My Account section.

Enter your details on the ''create a new account'' page, or smoothly proceed using your Google, iCloud, or social media accounts.

Last step! Click on the ''create account'' button, and Hola, your new account is ready to go!

2- I am resetting my password, but I did not receive the password reset email.

If you're resetting your Myticos account password, keep an eye on your inbox for an email containing a link to reset it. If you don't see the email, don't forget to check your junk or spam folder. If you're still experiencing issues, please don't hesitate to contact our Customer Support team at +971 52 582 3376. We're here to help!

3- I can't sign into my account

If you're having trouble logging into your account, it could be a case of a forgotten password or email address. No worries, though! You can give account recovery a shot by clicking on the 'Forgot Password' link on the log-in page, and a reset link will be sent to your email. If you're already logged in and wish to update your password, you can easily do so from your account's 'Account Details.'

4- How can I delete my account?

Easily Done! Simply reach out to our dedicated support team at +971 52 582 3376, and they'll help you through the process.

 

Contact Us

 
We offer you more than one channel to choose the best and most convenient channel of support!

Our friendly Customer Care team is here for you every day of the week from 9 am to 6 pm.

Contact number: +971 52 582 3376

Email us: info@myticos.com

If you emailed us out of working hours, we will get back to you once our teams are back online, don't worry... We're here for you!